The worst bosses are, in my opinion, not the ones who are conspicuously autocratic, abusive or loud. Because with them, you know where you stand. The worst ones are those that Sally talks about her book, The Stone Age company. She describes them as, "very autocratic, but in a gracious, gentlemanly way." Such a boss is, "a wolf in sheep's clothing."
Why are these bosses the worst kind? Because you think you can offer your opinions or be proactive. And after you take action, you find out that the boss really doesn't like the fact that you have a mind. After that, all hell can break loose - you can be ostracised or even lose your job.
Given this reality, this has terrible consequences for the company. Sally lists several, including the fact that people stop thinking for themselves and that they stop bringing new ideas. But most destructive of all (for the company), employees "spend their time on activities that will please the boss, instead of on things that will please the customer." (emphasis mine).
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